Trafford Co-ordination Centre FAQs

If you have a question that is not answered below please email the Trafford Co-ordination Centre’s  general enquiries mailbox: tcc.enquiries@nhs.net.

What is the Trafford Co-ordination Centre?

The Trafford Co-ordination Centre (TCC) is a new NHS service for people registered with a Trafford GP. The service is designed to deliver an efficient and effective way to access health and social care services.

Can anybody use it?

The Centre is open to all residents in Trafford registered with a Trafford GP.

How can I access the Trafford Co-ordination Centre?

If you think you, or a member of your family, would benefit from the services the TCC provides you can ask your GP about using the service or contact them directly (contact information at the bottom of this page).

What are the opening hours?

The TCC is open 08.00 to 20.00 Monday to Saturday and 08.00 to 19.00 Sunday; 365 days a year.

What will I do when the TCC is closed?

The TCC will be closed between 20:00 and 08:00 Monday to Saturday and 19:00 to 08:00 Sunday. If you need services within these times, call your GP surgery to be diverted through to your out-of-hours provider, or call 111.

The TCC is not an emergency medical service, so if you are seeking urgent care then you need to contact 111 or 999 (ambulance) dependent on your need.

Where is it located?

The TCC is based at Crossgate House in Sale. Later, the TCC will move to the a premises that is currently being built in Altrincham and is due to open in 2018.

What services does the Trafford Co-ordination Centre offer?

The TCC offers support in making appointments, rescheduling appointments, eligibility for and co-ordination of transportation for healthcare, supporting patients with complex needs in accessing services, support in helping you find healthcare services you need.

How does the Trafford Co-ordination Centre use information about me?

The TCC will create a single record of your personal and medical needs using some of your medical history and information currently held at your GP practice, local hospitals and the council’s social care services. This record is kept up-to-date by professionals directly involved in looking after you to ensure you get the best and most appropriate care and support.

If I don’t want my information to be viewed and accessed can I opt out?

We understand that some individuals may choose not to make their details available.

If you wish to opt out of your medical and social care information being viewed and accessed by clinical and social care professionals, or want to understand more about how your details may be viewed and accessed, then please get in touch with the Trafford Co-ordination Centre using the details on the back of this leaflet.

We have a continuing duty of care under the NHS Constitution to protect and keep your personal details confidential and secure.

How do I know my TCC record is secure?

By law, everyone working in, or for, the NHS and adults’ and children’s social care must respect your privacy and keep your information safe.

The TCC information is held on a secure computer system and stored in a secure data centre in the UK.

The system records everyone who looks at a record, the time and date of access and the information they viewed.  We will check that your record is only viewed by people who need to see it.

Trafford CCG and the TCC take their duty to protect your personal information and confidentiality very seriously and are committed to taking reasonable measures to ensure this responsibility and compliance with the Data Protection Act 1998.

If you have any queries around data protection, confidentiality and information security please contact:

The Trafford CCG Information Governance Manager:

  • Tel: 0161 873 9500
  •  Or write to:  1st Floor, Crossgate House, Cross Street, Sale M33 7FT

How do I submit a complaint about the Trafford Co-ordination Centre?

We welcome all feedback at the TCC. In the circumstances where you are not satisfied, you can raise a complaint via the contact details below. The TCC will agree a complaint investigation and timescale with you and keep you informed of progress.

Contact details

  • Telephone: 0161 976 2555
  • Text relay: 18001, then 0161 976 2555
  • Email: tcc.enquiries@nhs.net
  • Write: Trafford Co-ordination Centre, Ground Floor, Crossgate House, Cross Street, Sale, M33 7FT