Get in touch

You can contact Trafford CCG in the following ways


If your query is about Coronavirus (COVID-19) vaccinations, please visit our dedicated webpage.


 

General CCG enquiries

TRCCG.Mail@nhs.net


Media enquiries

CCG Communications Team trccg.communications@nhs.net


Freedom of Information Request/Subject Access Requests

TRCCG.FOI@nhs.net


Patient Experience Team

trccg.patientexperience.trafford@nhs.net


Personalised Care Team

The Personalised Care Team support individuals accessing NHS-funded care in a Care Home or in their own home, providing assessments and reviews for NHS Continuing Healthcare (CHC), Funded Nursing Care Contributions (FNC) and Children’s Continuing Care (CC).

Email: trccg.traffordpersonalisedcare@nhs.net

Telephone: 0161 873 6070

(Please note that this is not a general enquiries line. If your enquiry does not relate to  the commissioning of packages of care, please utilise the general enquiry contact at the top of this page.)


Safeguarding Team

If you have concerns that an adult is being abused or is at risk of abuse or neglect, please click through to Trafford Council’s website https://www.trafford.gov.uk to view the various contact options or complete a referral form. If you would you like to contact the CCG's Safeguarding Team please email: trccg.safeguardingadults@nhs.net  If you have concerns that a child is being abused or is at risk of abuse or neglect, please call Trafford’s First Response team on: 0161 912 5125. Out of Hours please contact the Emergency Duty Team on: 0161 912 2020 or email: EDT@trafford.gov.uk


Commissioning Team

if your call relates to Urgent Care, Hospitals, Outpatients or Elective Care, please (note this is not a clinical service we fund healthcare) make contact using the following email address; trccg.commissioning@nhs.net


Finance

if your call is related to general finance queries please make contact using the following email address;Trccg.financetrafford@nhs.net


Urgent Care dial 111 and if anyone (an adult or child) is at immediate risk or in immediate danger call Emergency Services by dialling 999.

Q: What if I need Trafford Council or Social Services, what is their information?
  • Trafford Council (Social Care/Public Health) The Integrated Customer Engagement (ICE) Team

Email: ice@trafford.gov.uk Tel: 0161 912 4416Trafford Council Response Helpline 0300 330 9073. COVID 19 support page - https://www.trafforddirectory.co.uk/kb5/trafford/fsd/advice.page?id=6TzAFXlfQtI

 

Q: What if I have a concern about a local hospital?
  • Manchester Foundation Trust (MFT) covers our local hospitals; so if your concern relates to Trafford General, Wythenshawe, Manchester Royal Infirmary/ Eye or Dental Hospitals/ St Mary’s/ Royal Manchester Children’s Hospital - including CAMHS and Healthy Young Minds and some Trafford Community services, you can contact MFT PALS. 

Manchester Foundation Trust (MFT) PALS

Email: pals@mft.uk Telephone 0161 276 8686.

 

Q: What if I have a concern about Trafford Community Services including Children’s Mental Health?
  • Trafford Community Services were provided by Pennine Care NHS Trust which merged with Manchester Foundation Trust (MFT)and became Trafford Local Care Organisation (TLCO) in October 2019 . If you have concerns about Trafford Community Services/TLCO - including CAMHS and Healthy Young Minds services enquiries, you can contact MFT PALS. 

Manchester Foundation Trust (MFT) PALS

Email: pals@mft.uk Telephone 0161 276 8686.

 

Q: What if I have concerns about Adult Mental Health services in Trafford?
  • GMMH provides many adult mental health services for Trafford GP Patients.

Greater Manchester Mental Health (GMMH) PALS 

Email; customercare@gmmh.nhs.uk Telephone 0161 358 0600

     For mental health crisis support ring the GMMH helpline on 0800 953 0285. This is a free helpline open to all members of the public 24/7.Or access the following information online:

 

Q: What if I have an issue with my GP Practice, Dentist or Pharmacy in Trafford?
  • Primary Care Services such as GP, Dentist, Optician or Pharmacy you should contact the service manager directly or NHS England.

NHS England North Customer Care Team

Email england.contactus@NHS.net, Telephone 0300 311 22 33

 

Q: What if I need advice on how to write a complaint?

 

Q: What if I have a query about the Covid Vaccinations in Trafford?

Current information is available on the website https://www.traffordccg.nhs.uk/Your-Health/Coronavirus.aspx. Or you can email the Covid Vaccine Helpline trccg.covidvacs@nhs.net or call 0161 912 1299 for the latest information available.