While you wait

Supporting you while you wait for hospital treatment

The Covid-19 pandemic has meant some operations and procedures have been postponed, leading to understandable anxiety for those waiting. The NHS is working hard to get people seen as quickly as possible.

You can visit NHS England’s Waiting Lists Tracker website for information on waiting times. The site will give you the average wait times across some clinical specialities.

If you (or someone you care for) are waiting on delayed medical care, you are likely to have a number of questions. We are working together with our colleagues throughout Greater Manchester to support you the best we can. 

To find out how we are working together and to help answer any questions you may have, visit www.whileyouwait.org.uk

In Trafford we have a wide range of information, services and organisations that may be able to support you look after yourself whilst you are waiting.

Help for body and mind

There are services to help people quit smoking, achieve a healthier weight, be more physically active, better manage drug or alcohol problems, deal with emotional and mental health problems, sexual health support. This support can be self-help using websites and online tools, telephone help lines and face-to-face support.

Keeping fit and well: Information and services available, visit Keeping fit and well | Trafford Directory

Support to stop smoking: Support to stop smoking | Trafford Directory

Mental health and wellbeing: Mental Health and Wellbeing | Trafford Directory

Trafford Mental Wealth hub: Virtual Mental Wealth Hub | Trafford Directory

Healthwatch Trafford Mental Health Service Directory: https://healthwatchtrafford.co.uk/resources/trafford-mental-health-service-directory/

Alcohol, drugs and smoking: Alcohol, drugs and smoking - Search Results | Trafford Directory

Dementia: Dementia - Search Results | Trafford Directory

Long term health conditions/support groups: Long-term Health Conditions - Search Results | Trafford Directory

Sexual health information and support in Trafford: Find sexual health information and support in Trafford

For support with your health and wellbeing visit: https://www.trafford.gov.uk/residents/adults-and-older-people/health-and-wellbeing/health-and-wellbeing.aspx

For adult related services visit: https://www.trafforddirectory.co.uk/kb5/trafford/fsd/adult.page?newadultchannel=0  

For a list of services for those with Special Educational Needs(SEN): https://www.trafforddirectory.co.uk/kb5/trafford/fsd/localoffer.page?newlocalofferchannel=0   

Age UK exercise classes: https://www.ageuk.org.uk/trafford/activities-and-events/exercise-classes/

Learning Disability Health and Wellbeing: Learning Disability Health & Wellbeing Page | Trafford Directory

If you’re struggling, support is available.

Call the GMMH 24/7 helpline – 0800 953 0285
Call the Samaritans 24/7 helpline – 116123

Support from your community

For a list of community services please see below:

Trafford Community Support Hubs:

Community Response Line managed by Citizen’s Advice Trafford: 0808 278 7803

If you live alone, are struggling to make ends meet, are self-isolating or generally in need of advice or support please contact 0300 330 9073 (8.30am to 5.30pm, Monday to Friday).


Community Care Navigators:

The service, based in Wythenshawe Hospital, supports Trafford residents to navigate health and social care services. The Care Navigators help residents to connect with services, organisations and activities in their communities. It offers support over an 8 week period and anyone living in Trafford can access the service. Residents can either self refer or be referred by a professional.

Email: mft.carenavigators@nhs.net

Phone: 0161 291 3659


Citizens Advice Trafford

Help Trafford people resolve their legal, money and other problems by providing information and advice.

www.casort.org   Tel: 0808 278 7803


Age UK Trafford

Providing support and advice for older people and their carers (including dementia support and falls prevention)



Bluesci Trafford

Advice and support for those who may be experiencing emotional or psychological distress, isolation or loneliness



Complaints or concerns

Healthwatch Trafford

Healthwatch Trafford is your local health and social care champion. If you use GPs and
hospitals, dentists, pharmacies, care homes or other support services in your area, Healthwatch Trafford wants to hear about your experiences. As an independent statutory body, we have the power to make sure NHS leaders and other decision makers listen to local feedback and improve standards of care. We can also help you to find reliable and trustworthy information and advice. This includes information on making complaints or raising concerns.

Tel 0330 999 0303 

Text 07480 615 478 

Email info@healthwatchtrafford.co.uk



Patient advice liaison services (PALS)

All NHS organisations have a Patient Advice and Liaison Service (PALS) which is there to provide confidential support and advice for patients. If you have any concerns or are uncertain about any aspect of your treatment or appointment, PALS can help you deal with any issues you may have.  

The PALS services for the hospitals mainly used by people living in Trafford are:


Manchester University Hospital NHS Foundation Trust (MFT) PALS service

This service covers the following hospitals:

Trafford General Hospital, Wythenshawe Hospital, Manchester Royal Infirmary Hospital, Royal Manchester Eye Hospital, Manchester Dental Hospital, St Mary’s Hospital, Royal Manchester Children’s Hospital - including CAMHS and Healthy Young Minds

and the Trafford Community Service as listed here: https://mft.nhs.uk/community/trafford-services/

Email: pals@mft.uk  

Telephone 0161 276 8686.


Salford Royal NHS Foundation Trust

Covers Salford Royal Hospital (Hope hospital)

Telephone: 0161 604 5897

Write: PALS Team Salford Royal NHS Foundation Trust, Stott Lane, Salford, M6 8HD


Greater Manchester Mental Health NHS Trust

Email: customercare@gmmh.nhs.uk

Telephone 0161 358 0600


The Christie NHS Foundation Trust

Email: the-christie.pals@nhs.net

Telephone: 0161 446 8217


The following PALS service is run by the commissioner of Trafford health services. It is not a provider of hospital or community services:

Trafford Clinical Commissioning Group

Email: trccg.patientexperience.trafford@nhs.net    

Tel: 0161 873 9577


Trafford Advocacy Focus  

Provide independent advocacy support and advice when communicating with health and social care services


Trafford Deaf Advocacy

Provide independent advocacy support