‘Your Health Matters’ – an introduction to the Trafford Care Co-ordination Centre

Welcome to the latest fortnightly health column from NHS Trafford Clinical Commissioning Group (CCG) – the organisation responsible for Trafford’s NHS budget.

This issue introduces the upcoming Trafford Care Co-ordination Centre (TCCC) and explains how Trafford CCG is aiming to revolutionise the way its local residents are cared for by embarking on an ambitious project to ‘join-up’ patient care across Trafford.

The CCG is developing the Centre with the support and involvement of our GP’s, Trafford Council and all of our health care providers.

Gina Lawrence, Chief Operating Officer at Trafford CCG, explains how the idea evolved: “We developed a whole series of community integrated services that work very well, but we found that the more things we introduced, the harder it was to navigate around the system. People were becoming confused about what was where.”

The aim of the centre is to provide a single point of contact for patients, their families and health professionals. It will operate like an air traffic control system, tracking patients as they move through the system, guiding them to different services.

The patient’s care will begin with their GP making a referral to a clinician at the centre this will result in their onward journey being mapped out on a patient care pathway. Once the patient is assigned to a particular pathway, their ongoing management will be overseen by a single care co-ordinator who will be responsible for arranging all their outpatient appointments, social care support and transport to and from hospital.

Ms Lawrence continued: “We will know where everybody is in the system and can coordinate care around them”.

The CCG is working in partnership with Computer Sciences Corporation (CSC), a global leader in IT services and solutions to ensure that a high quality service can be provided for patients.

The TCCC vision is now close to becoming a reality, and is due to be launched this Autumn – keep your eye on Your Health Matters over the coming months for further updates.

Trafford CCG’s website has further information and a list of Frequently Asked Questions at www.traffordccg.nhs.uk/TCCC.

If you would like to keep up-to-date with local health information and have your say about the services available for people in Trafford please join the CCG’s free Trafford Talks Health Network by vising the ‘have your say’ section at www.traffordccg.nhs.uk.